Reduce call center employees costs by 50%, increase your conversion and make the customer’s path convenient and easy.
What’s inside
Technology
Understand people
Twin users its own NLU (Natural Language Understanding) which helps to define request context, identify the main idea and customer’s intention making a dialogue more natural.
Study
Machine learning technologies built in TWIN basing on your companies communication experience with customers will help to teach you agents.
Capacity
Quick migration
Create a chat agent based on your client dialogues history, download them into the training module and get an agent to communicate and to solve your specific tasks.
Action variability
They communicate in English, Russian and Ukrainian, can receive and send files and also integrate into your corporate infrastructure.
Close to customers
In apps
You can find our agents in social network and popular messengers.
On websites
Connect our agent as an assistant to your website or as a support assistant.
Fault tolerance
Microservices
Each solution consists of several services: if something happens your processes will not be stuck.
99% uptime
Database placement in two data centers Selectel and Selent with high-performance servers.
Using Twin voice
Debt reminder
If you work in the financial sector you can inform thousands of debtors, send the payment details after an agent’s call, update the information about the subscriber in compliance with 230 Federal laws.
Sales
Receive and manage income requests for products and service purchases. Sell, inform about sales, renew subscription or remind about expiration of insurance certificate license or something else.
Booking
If you work in the field of medicine, HoReCa, rent, passengers transportation - you can book by phone. Twin will automatically send the information to your CRM-system and fix the date please car or a specialist.
Order status
You can set up phone notification of order status changes or enable an agent for incoming calls to manage customers requests.
Polls
You can find weak points of your company activities and improve the service quality by the means of automated polls.
Inbound Request Processing
You can automatically record information, make a report and send it to the operator for processing.
HR/Job interview
Specify CV information, update it with new data and set a meeting date.
