Reduce your costs for call center employees by 50%, increase calls efficiency by two times without getting your customers annoyed.
What’s inside
Technology
Emotions and gender
Agents define the gender, emotions, mood, etc by a client’s voice and adapt to it.
Human speech
Agents communicate with any possible tone, support several languages, set the communication manner.
Capacity
Neural network
Routing, logging, analysis, training and omnichannel.
Integration
Twin integrates with any IP, PBM and CRM system via API interaction with the Redis database, RabbitMQ, Postgre SQL.
Scale
Infrastructure
Scalable VOIP infrastructure for incoming and out coming robotic calls.
Thousands of calls
Supported amounts of 4000 cps for simultaneous connecting lines (25000 lines).
Fault tolerance
Microservices
Each solution consists of several services: if something happens your processes will not be stuck.
99% uptime
Database placement in two data centers Selectel and Selent with high-performance servers.
Using Twin voice
Incoming calls
If you get tons of incoming calls and you need to respond promptly to all of them without missing any you can record information automatically form a report and give it to the operator
Booking
If you work in the field of medicine, HoReCa, rent, passengers transportation - you can book by phone. Twin will automatically send the information to your CRM-system and fix the date please car or a specialist.
Sales
Receive and manage income requests for products and service purchases. Sell, inform about sales, renew subscription or remind about expiration of insurance certificate license or something else.
Debt reminder
If you work in the financial sector you can inform thousands of debtors, send the payment details after an agent’s call, update the information about the subscriber in compliance with 230 Federal laws.
Order status
You can set up phone notification of order status changes or enable an agent for incoming calls to manage customers requests.
Polls
You can find weak points of your company activities and improve the service quality by the means of automated polls.
HR/Job interview
Specify CV information, update it with new data and set a meeting date.
